Everyone is a customer a proven method for measuring the value of every relationship in the era of collaborative business /

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Bibliographic Details
Main Author: Shuman, Jeffrey C., 1945-
Corporate Author: ebrary, Inc
Other Authors: Twombly, Janice, Rottenberg, David, 1946-
Format: Electronic eBook
Language:English
Published: [Chicago, IL] : Dearborn Trade Publishing, 2002.
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Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Physical Description:xxiii, 210 p. : ill.
Bibliography:Includes bibliographical references (p. 199-201) and index.