Citação norma APA
Shuman, J. C., Twombly, J., & Rottenberg, D. (2002). Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. Dearborn Trade Publishing.
Citação norma Chicago
Shuman, Jeffrey C., Janice Twombly, and David Rottenberg. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. [Chicago, IL]: Dearborn Trade Publishing, 2002.
Citação norma MLA
Shuman, Jeffrey C., et al. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Dearborn Trade Publishing, 2002.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.