APA (7 ম সংস্করণ) উদ্ধৃতি
Shuman, J. C., Twombly, J., & Rottenberg, D. (2002). Everyone is a customer: A proven method for measuring the value of every relationship in the era of collaborative business. Dearborn Trade Publishing.
শিকাগো স্টাইল (17 তম সংস্করণ) উদ্ধৃতি
Shuman, Jeffrey C., Janice Twombly, এবং David Rottenberg. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. [Chicago, IL]: Dearborn Trade Publishing, 2002.
M.L.A (9 ম সংস্করণ) উদ্ধৃতি
Shuman, Jeffrey C., et al. Everyone Is a Customer: A Proven Method for Measuring the Value of Every Relationship in the Era of Collaborative Business. Dearborn Trade Publishing, 2002.
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