The effects of lower cadre employee involvement on staff engagement at Safaricom Call Centre /

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Bibliographic Details
Main Author: Mwandi, Faith Musau
Format: Book
Language:English
Published: Nairobi : Daystar University, 2014.
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040 |a Daystar  |d EOtanga  |c DUL 
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100 1 |a Mwandi, Faith Musau.  |9 7958 
245 1 4 |a The effects of lower cadre employee involvement on staff engagement at Safaricom Call Centre /  |c by Faith Musau Mwandi. 
260 |a Nairobi :  |b Daystar University,  |c 2014. 
300 |a xii, 93 p. :  |b ill ;  |c  cm. 
500 |a A thesis presented to the School of Communication, Language and Performing Arts of Daystar University in partial fulfilment for the degree of Masters of Arts in Communication. 
504 |a Includes bibliographical references and index. 
650 0 |a Employee participation  |x Decision making.  |9 7959 
908 |a 141015 
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