Customer service : a practical approach /

Ngā tūemi rite

• Beyond customer service, revised
  mā: Gerson, Richard F.
  I whakaputaina: (1998)
• Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
  mā: Goodman, John A.
  I whakaputaina: (2009)
• Enhancing customer experience in the service industry : a global perspective /
  I whakaputaina: (2015)
• Customer service training 101 quick and easy techniques that get great results /
  mā: Evenson, Renee, 1951-
  I whakaputaina: (2005)
• The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
  mā: Lowenstein, Michael W., 1942-
  I whakaputaina: (2011)