APA (7. basım) Alıntı

Harris, E. K. (2013). Customer service: A practical approach (6th ed.). Pearson.

Chicago Style (17. basım) Atıf

Harris, Elaine K. Customer Service: A Practical Approach. 6th ed. Boston: Pearson, 2013.

MLA (9th ed.) Atıf

Harris, Elaine K. Customer Service: A Practical Approach. 6th ed. Pearson, 2013.