Building a chain of customers : linking business functions to create the world class company /

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Bibliographic Details
Main Author: Schonberger, Richard
Format: Book
Language:English
Published: New York : London : Free Press ; Collier Macmillan Publishers, c1990.
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Online Access:Publisher description
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Description
Physical Description:ix, 349 p. : ill. ; 24 cm.
Bibliography:Includes bibliographical references and index.
ISBN:0029279917 :