The effect of relationship management on customer satisfaction : a survey of Kenya Airways' corporate customers in Nairobi /
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| Main Author: | |
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| Format: | Book |
| Language: | English |
| Published: |
Nairobi :
Daystar University,
2014
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| Subjects: | |
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| 952 | |0 0 |1 0 |2 lcc |4 0 |6 THE S HF05415.00005.K00004K00067 02014 |7 0 |8 AFR |9 126108 |a DUN |b DUN |c AFR |d 2018-10-17 |e Daystar University |g 2500.00 |l 0 |o THES HF5415.5.K4K67 2014 |p BK0106682 |r 2018-10-17 00:00:00 |w 2018-10-17 |x 106682 |y THES | ||
| 999 | |c 199566 |d 199566 | ||
| 040 | |a Daystar |d Gkiarie |c DUL | ||
| 100 | |a Koskei, Anne |9 3709 | ||
| 245 | |a The effect of relationship management on customer satisfaction : |b a survey of Kenya Airways' corporate customers in Nairobi / |c by Anne Koskei | ||
| 260 | |a Nairobi : |b Daystar University, |c 2014 | ||
| 300 | |a xi, 93 p : |b ill ; |c cm. | ||
| 500 | |a A thesis presented to the School of Business and Economics of Daystar University, Kenya in partial fulfillment of the requirements for the degree of Master of Business Administration in Marketing and Strategic Management. | ||
| 504 | |a Includes bibliographical references. | ||
| 650 | |a Customer relations |x Management. |9 3710 | ||
| 908 | |a 160921 | ||
| 942 | |c THES |2 lcc |h HF5415.5 |i .K4K67 |k THES |m 2014 |6 HF54155 K4 K67 | ||