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Service design and delivery : how design thinking can innovate business and add value to society /

Sparad:
Huvudupphov: Kurokawa, Toshiaki (Författare, medförfattare)
Materialtyp: Elektronisk E-bok
Språk:engelska
Utgiven: New York, New York (222 East 46th Street, New York, NY 10017) : Business Expert Press, 2015.
Upplaga:First edition.
Serie:Service systems and innovations in business and society collection.
Ämnen:
Service industries > Management.
Design.
case study
design thinking
design thinking mindset
design thinking toolkits
IDEO
Playbook for Strategic Foresight and Innovation
prototyping
service delivery
service design
service evaluation
service science
societal approach
Länkar:An electronic book accessible through the World Wide Web; click to view
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Innehållsförteckning:
  • 1. Introduction
  • 2. Design thinking approach
  • 3. Societal approach
  • 4. Intermezzo, looking back at what you have learned
  • 5. Prototyping and work-out of your service
  • 6. Case studies
  • 7. Summary and conclusions
  • References
  • Index.

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