Leading libraries : how to create a service culture /
Enregistré dans:
| Auteurs principaux: | , |
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| Format: | Électronique e-book |
| Langue: | anglais |
| Publié: |
Chicago, [Illinois] :
ala editions, an imprint of the American Library Association,
2015.
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| Sujets: | |
| Accès en ligne: | An electronic book accessible through the World Wide Web; click to view |
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Table des matières:
- Leadership theories : traditional and transformational
- Service leadership and its paradigm in libraries
- Conscientiousness as the foundation
- Building rapport
- Balancing encouragement and accountability
- Innovation and evolving service
- Strategic planning : the practice of innovation and strategic thinking
- Sustaining service as a value
- Formalizing service leadership in libraries : embedding processes and policies
- Service leadership in libraries.