Beyond the ultimate question : a systematic approach to improve customer loyalty /
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| Main Author: | |
|---|---|
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2009.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 001 | 0000187495 | ||
| 005 | 20171002065301.0 | ||
| 006 | m o d | ||
| 007 | cr cn||||||||| | ||
| 008 | 090615s2009 wiua ob 001 0 eng|d | ||
| 020 | |z 9780873897723 (alk. paper) | ||
| 020 | |z 0873897722 (alk. paper) | ||
| 020 | |a 9780873897723 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10929596 | ||
| 035 | |a (OCoLC)893681491 | ||
| 040 | |a CaPaEBR |b eng |e rda |e pn |c CaPaEBR | ||
| 050 | 1 | 4 | |a HF5415.525 |b .H39 2009eb |
| 082 | 0 | 4 | |a 658.8/343 |2 22 |
| 100 | 1 | |a Hayes, Bob E., |d 1963- |e author. | |
| 245 | 1 | 0 | |a Beyond the ultimate question : |b a systematic approach to improve customer loyalty / |c Bob E. Hayes. |
| 264 | 1 | |a Milwaukee, Wisconsin : |b ASQ Quality Press, |c 2009. | |
| 300 | |a 1 online resource (432 pages) : |b illustrations | ||
| 336 | |a text |2 rdacontent | ||
| 337 | |a computer |2 rdamedia | ||
| 338 | |a online resource |2 rdacarrier | ||
| 504 | |a Includes bibliographical references and index. | ||
| 588 | |a Description based on print version record. | ||
| 590 | |a Electronic reproduction. Palo Alto, Calif. : ebrary, 2014. Available via World Wide Web. Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Customer loyalty. | |
| 650 | 0 | |a Consumer satisfaction. | |
| 650 | 0 | |a Customer services. | |
| 655 | 0 | |a Electronic books. | |
| 776 | 0 | 8 | |i Print version: |a Hayes, Bob E. |t Beyond the ultimate question : a systematic approach to improve customer loyalty. |d Milwaukee, Wisconsin : ASQ Quality Press, 2009 |h xxxiii, 396 pages ; 24 cm |z 9780873897723 |w (OCoLC)ocn401714618 |w (DLC)10929596 |
| 797 | 2 | |a ebrary. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10929596 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 176629 |d 176629 | ||