Process management excellence criteria : self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? /

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Bibliographic Details
Main Author: Tuominen, Kari
Other Authors: Laamanen, Kai, Malmberg, Lasse
Format: Electronic eBook
Language:English
Published: [Turku, Finland] : Benchmarking Ltd., 2012.
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Online Access:An electronic book accessible through the World Wide Web; click to view
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Description
Item Description:"EFQM 2013."
Physical Description:1 online resource (123 pages) : illustrations (some color)
ISBN:9789522286017 (e-book)