Cita APA (7th ed.)
Tuominen, K., Laamanen, K., & Malmberg, L. (2012). Process management excellence criteria: Self-assessment work book : 32 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..
Cita Chicago (17th ed.)
Tuominen, Kari, Kai Laamanen, i Lasse Malmberg. Process Management Excellence Criteria: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2012.
Cita MLA (9th ed.)
Tuominen, Kari, et al. Process Management Excellence Criteria: Self-assessment Work Book : 32 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2012.
Atenció: Aquestes cites poden no estar 100% correctes.