Conflict management for managers resolving workplace, client, and policy disputes /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
San Francisco :
Jossey-Bass,
c2013.
|
| Edition: | 1st ed. |
| Series: | Jossey-Bass business & management series.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
| LEADER | 00000nam a2200000 a 4500 | ||
|---|---|---|---|
| 001 | 0000161428 | ||
| 005 | 20171002063016.0 | ||
| 006 | m u | ||
| 007 | cr cn||||||||| | ||
| 008 | 121001s2013 caua sb 001 0 eng d | ||
| 010 | |z 2012039946 | ||
| 020 | |z 9780470931110 (pbk.) | ||
| 020 | |z 9781118418420 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10641846 | ||
| 035 | |a (OCoLC)827238466 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a HD42 |b .R35 2013eb |
| 082 | 0 | 4 | |a 658.4/053 |2 23 |
| 100 | 1 | |a Raines, Susan S. | |
| 245 | 1 | 0 | |a Conflict management for managers |h [electronic resource] : |b resolving workplace, client, and policy disputes / |c Susan S. Raines. |
| 250 | |a 1st ed. | ||
| 260 | |a San Francisco : |b Jossey-Bass, |c c2013. | ||
| 300 | |a xxix, 460 p. : |b ill. | ||
| 490 | 1 | |a The Jossey-Bass business & management series | |
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Conflict management knowledge and skills -- Manager know thyself -- Theory to practice : the root causes and cures of conflict -- The power of negotiation : essential concepts and skills -- The alternative dispute resolution process continuum -- Preventing and resolving internal conflict -- Causes and cures for employee turnover -- Building successful teams and organizations -- Conflict management in unionized environments -- Designing disputing systems for organizations -- Preventing and resolving external conflicts -- Prevention and resolution of conflicts with clients, customers, and vendors -- Case studies of organizational success through exemplary customer conflict management -- Collaboration and conflict management between regulators and the regulated -- Public policy decision making and collaboration -- Designing and facilitating effective large-group processes. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2013. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Conflict management. | |
| 650 | 0 | |a Interpersonal relations. | |
| 650 | 0 | |a Personnel management |x Psychological aspects. | |
| 650 | 0 | |a Customer relations. | |
| 650 | 0 | |a Conflict management |v Case studies. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 710 | 2 | |a ebrary, Inc. | |
| 830 | 0 | |a Jossey-Bass business & management series. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10641846 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 150574 |d 150574 | ||