APA-referens (7:e uppl.)
Raines, S. S. (2013). Conflict management for managers: Resolving workplace, client, and policy disputes. Jossey-Bass.
Chicago-referens (17:e uppl.)
Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. San Francisco: Jossey-Bass, 2013.
MLA-referens (9:e uppl.)
Raines, Susan S. Conflict Management for Managers: Resolving Workplace, Client, and Policy Disputes. Jossey-Bass, 2013.
Varning: dessa hänvisningar är inte alltid fullständigt riktiga.