The ITSm process design guide developing, reengineering, and improving IT service management /
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| Hlavní autor: | |
|---|---|
| Korporativní autor: | |
| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
c2010.
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| Témata: | |
| On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
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Obsah:
- Introduction
- Defining and analyzing customer requirements
- Quality management principles
- Defining and documenting processes
- Assessing process maturity
- Process design and improvement steps
- Process design and improvement tools and techniques
- Producing meaningful metrics
- Managing organizational change
- IT service management technologies.