Emotional labor and crisis response working on the razor's edge /
Saved in:
| Main Author: | |
|---|---|
| Corporate Author: | |
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Armonk, N.Y. :
M.E. Sharpe,
2012.
|
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
No Tags, Be the first to tag this record!
|
Table of Contents:
- Emotional labor as public good and the state as harbor of refuge
- A blind spot in public administration theory--but not in practice
- Human capital issues
- Communicating competence and cultivating trust
- Who gets the blame? Who gets the credit? Government responsiveness and accountability
- Of the people : legitimacy, representativeness, and the difference that gender makes
- Professional standards and discretion in crisis response
- Reflections on the why, how, and what of emotional labor.