Emotional labor and crisis response working on the razor's edge /
Uloženo v:
| Hlavní autor: | |
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| Korporativní autor: | |
| Další autoři: | , |
| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Armonk, N.Y. :
M.E. Sharpe,
2012.
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| Témata: | |
| On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
| Tagy: |
Žádné tagy, Buďte první, kdo vytvoří štítek k tomuto záznamu!
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Obsah:
- Emotional labor as public good and the state as harbor of refuge
- A blind spot in public administration theory--but not in practice
- Human capital issues
- Communicating competence and cultivating trust
- Who gets the blame? Who gets the credit? Government responsiveness and accountability
- Of the people : legitimacy, representativeness, and the difference that gender makes
- Professional standards and discretion in crisis response
- Reflections on the why, how, and what of emotional labor.