Six sigma in HR transformation achieving excellence in service delivery /

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Bibliographic Details
Main Author:	Albeanu, Mircea
Corporate Author:	ebrary, Inc
Other Authors:	Hunter, Ian, Radford, Jo
Format:	Electronic eBook
Language:	English
Published:	Farnham, U.K. : Gower, 2010.
Series:	Gower HR transformation series.
Subjects:	Service industries > Quality control. Consumer satisfaction > Statistical methods. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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007	cr cn\|\|\|\|\|\|\|\|\|
008	100426s2010 enkad sb 000 0 eng
010			\|z 2010927580
020			\|z 9780566091643 (pbk. : alk. paper)
020			\|z 9780566091650 (ebk. : alk. paper)
020			\|z 9780566091650 (e-book)
035			\|a (CaPaEBR)ebr10392149
035			\|a (OCoLC)703375089
040			\|a CaPaEBR \|c CaPaEBR
050	1	4	\|a HD9980.5 \|b .A43 2010eb
100	1		\|a Albeanu, Mircea.
245	1	0	\|a Six sigma in HR transformation \|h [electronic resource] : \|b achieving excellence in service delivery / \|c Mircea Albeanu and Ian Hunter with Jo Radford.
260			\|a Farnham, U.K. : \|b Gower, \|c 2010.
300			\|a ix, 128 p. : \|b ill.
490	1		\|a The Gower HR transformation series
504			\|a Includes bibliographical references (p. 127-128).
533			\|a Electronic reproduction. \|b Palo Alto, Calif. : \|c ebrary, \|d 2010. \|n Available via World Wide Web. \|n Access may be limited to ebrary affiliated libraries.
650		0	\|a Service industries \|x Quality control.
650		0	\|a Consumer satisfaction \|x Statistical methods.
655		7	\|a Electronic books. \|2 local
700	1		\|a Hunter, Ian.
700	1		\|a Radford, Jo.
710	2		\|a ebrary, Inc.
830		0	\|a Gower HR transformation series.
856	4	0	\|u http://site.ebrary.com/lib/daystar/Doc?id=10392149 \|z An electronic book accessible through the World Wide Web; click to view
908			\|a 170314
942	0	0	\|c EB
999			\|c 111621 \|d 111621