Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /

Enhancing customer experience in the service industry : a global perspective /
出版: (2015)

Service recovery and service continuity
出版: (2005)

Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)

Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)

Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)

QUIS 9 symposium service excellence in management /
出版: (2005)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
由: Gallagher, Richard S.
出版: (2008)

Service design for business : a practical guide to optimizing the customer experience /
由: Reason, Ben, 1972-, et al.
出版: (2016)

Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)

Monitoring, measuring and managing customer service /
由: Goodman, Gary S.
出版: (2000)

Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)

New service paradigms AMA SERVSIG Conference 2003 /
出版: (2004)

Secret service hidden systems that deliver unforgettable customer service /
由: DiJulius, John R., 1964-
出版: (2003)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
出版: (2014)

Why service stinks ... and exactly what to do about it
由: Gross, T. Scott
出版: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
由: Gross, T. Scott
出版: (2004)

Service-ability create a customer centric culture and gain competitive advantage /
由: Robson, Kevin
出版: (2013)

Delivering knock your socks off service
出版: (2007)

Managing knock your socks off service
由: Bell, Chip R.
出版: (2007)

Service marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)

Magnetic service /
由: Bell, Chip R.
出版: (2006)

Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
由: Inghilleri, Leonardo
出版: (2010)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
由: Kipchirchir, Kili Sydney
出版: (2011)

Service quality an Emerald guide.
出版: (2003)

America's service meltdown restoring service excellence in the age of the customer /
由: Pupo, Raul
出版: (2010)

Delivering knock your socks off service
由: Zemke, Ron
出版: (2003)

QUIS 9
出版: (2005)

Designing service processes to unlock value
由: Field, Joy M.
出版: (2012)

Practical insights on customer service an African perspective /
由: Chinunda, Emmanuel Danstan
出版: (2011)

Services marketing : integrating customer focus across the firm /
由: Zeithaml, Valarie A.
出版: (2009)

Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)

Consumer services and economic development
由: Williams, Colin C., 1961-
出版: (1997)

Customer service management training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2012)

Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)