APA-viite (7. p.)

Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence. Jossey-Bass ; Health Forum.

Chicago-viite (17. p.)

Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. San Francisco : Chicago: Jossey-Bass ; Health Forum, 2000.

MLA-viite (9. p.)

Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. Jossey-Bass ; Health Forum, 2000.