APA-ийн эшлэл(7 дахь хэвлэлт)
Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence. Jossey-Bass ; Health Forum.
Чикаго-гийн эшлэл (17 дахь хэвлэлт)
Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. San Francisco : Chicago: Jossey-Bass ; Health Forum, 2000.
MLA -ийн эшлэл (9 дэх хэвлэлт)
Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. Jossey-Bass ; Health Forum, 2000.
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