Baird, K. (2000). Customer service in health care: A grassroots approach to creating a culture of service excellence. Jossey-Bass ; Health Forum.
芝加哥风格引文Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. San Francisco : Chicago: Jossey-Bass ; Health Forum, 2000.
MLA引文Baird, Kristin. Customer Service in Health Care: A Grassroots Approach to Creating a Culture of Service Excellence. Jossey-Bass ; Health Forum, 2000.
警告：这些引文格式不一定是100％准确.