Cita APA (7th ed.)
Andersen, B. (2007). Business process improvement toolbox (Second edition.). ASQ Quality Press.
Cita Chicago (17th ed.)
Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
Cita MLA (9th ed.)
Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. ASQ Quality Press, 2007.
Atenció: Aquestes cites poden no estar 100% correctes.