Andersen, B. (2007). Business process improvement toolbox (Second edition.). ASQ Quality Press.
芝加哥风格引文Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2007.
MLA引文Andersen, Bjørn. Business Process Improvement Toolbox. Second edition. ASQ Quality Press, 2007.
警告：这些引文格式不一定是100％准确.