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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Detalles Bibliográficos
Autor principal:	Lowenstein, Michael W., 1942- (Autor)
Formato:	Electrónico eBook
Lenguaje:	inglés
Publicado:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Materias:	Customer loyalty. Customer services. Customer relations. Electronic books.
Acceso en línea:	An electronic book accessible through the World Wide Web; click to view
Etiquetas:	Agregar Etiqueta Sin Etiquetas, Sea el primero en etiquetar este registro!

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