QR Kod

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

Kaydedildi:

Detaylı Bibliyografya
Yazar:	Lowenstein, Michael W., 1942- (Yazar)
Materyal Türü:	Elektronik Ekitap
Dil:	İngilizce
Baskı/Yayın Bilgisi:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Konular:	Customer loyalty. Customer services. Customer relations. Electronic books.
Online Erişim:	An electronic book accessible through the World Wide Web; click to view
Etiketler:	Etiketle Etiket eklenmemiş, İlk siz ekleyin!

Benzer Materyaller

Customer winback how to recapture lost customers and keep them loyal /
Yazar:: Griffin, Jill
Baskı/Yayın Bilgisi: (2001)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
Yazar:: Lowenstein, Michael W., 1942-
Baskı/Yayın Bilgisi: (2014)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Yazar:: Frawley, Andrew
Baskı/Yayın Bilgisi: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Yazar:: Goldstein, Sheldon D.
Baskı/Yayın Bilgisi: (2009)

Customer loyalty programmes and clubs
Yazar:: Butscher, Stephan A.
Baskı/Yayın Bilgisi: (2002)

Eliminate customer turnoffs /
Yazar:: Timm, Paul R.

Exceed customer expectations /
Yazar:: Timm, Paul R.

What's the secret? to providing a world-class customer experience /
Yazar:: DiJulius, John R., 1964-
Baskı/Yayın Bilgisi: (2008)

Secret service hidden systems that deliver unforgettable customer service /
Yazar:: DiJulius, John R., 1964-
Baskı/Yayın Bilgisi: (2003)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Yazar:: Hayes, Bob E., 1963-
Baskı/Yayın Bilgisi: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
Yazar:: Szwarc, Paul
Baskı/Yayın Bilgisi: (2005)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Yazar:: Inghilleri, Leonardo
Baskı/Yayın Bilgisi: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Yazar:: Goodman, John A.
Baskı/Yayın Bilgisi: (2009)

Brand advocates turning enthusiastic customers into a powerful marketing force /
Yazar:: Fuggetta, Rob
Baskı/Yayın Bilgisi: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Yazar:: Allen, Danica R., 1959-
Baskı/Yayın Bilgisi: (2004)

Beyond customer service, revised
Yazar:: Gerson, Richard F.
Baskı/Yayın Bilgisi: (1998)

The customer-driven company : moving from talk to action /
Yazar:: Whiteley, Richard C.
Baskı/Yayın Bilgisi: (1991)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Yazar:: Bello, Olayiwola
Baskı/Yayın Bilgisi: (2013)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
Yazar:: Vincent, Laurence
Baskı/Yayın Bilgisi: (2012)

When customers talk --turn what they tell you into sales /
Yazar:: Gross, T. Scott
Baskı/Yayın Bilgisi: (2005)

How to win friends and influence profits the art of winning more business from your clients /
Yazar:: Kean, David
Baskı/Yayın Bilgisi: (2008)

The experience effect engage your customers with a consistent and memorable brand experience /
Yazar:: Joseph, Jim, 1963-
Baskı/Yayın Bilgisi: (2010)

Customer intimacy : pick your partners, shape your culture, win together /
Yazar:: Wiersema, Fred
Baskı/Yayın Bilgisi: (1996)

Strategic customer management strategizing the sales organization /
Yazar:: Piercy, Nigel
Baskı/Yayın Bilgisi: (2009)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Yazar:: Price, Bill, 1950-, ve diğerleri
Baskı/Yayın Bilgisi: (2015)

The wallet allocation rule : winning the battle for share /
Yazar:: Keiningham, Timothy L.
Baskı/Yayın Bilgisi: (2015)

Customer care excellence : how to create an effective customer focus. /
Yazar:: Cook, Sarah
Baskı/Yayın Bilgisi: (2011)

Managing the customer experience : a measurement-based approach /
Yazar:: Wilburn, Morris, 1953-
Baskı/Yayın Bilgisi: (2006)

Managing quality customer service a practical guide for establishing a service operation /
Yazar:: Martin, William B.
Baskı/Yayın Bilgisi: (1989)

Customer service training 101 quick and easy techniques that get great results /
Yazar:: Evenson, Renee, 1951-
Baskı/Yayın Bilgisi: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Yazar:: Blunt, Carolyn
Baskı/Yayın Bilgisi: (2013)

Customer service : a practical approach /
Yazar:: Harris, Elaine K.
Baskı/Yayın Bilgisi: (2007)

Customer service : a practical approach /
Yazar:: Harris, Elaine K.
Baskı/Yayın Bilgisi: (2013)

Customer service : a practical approach /
Yazar:: Harris, Elaine K.
Baskı/Yayın Bilgisi: (2013)

Customer experience management a revolutionary approach to connecting with your customers /
Yazar:: Schmitt, Bernd
Baskı/Yayın Bilgisi: (2003)

Customer relations
Baskı/Yayın Bilgisi: (2011)

Meeting customer needs /
Yazar:: Smith, Ian
Baskı/Yayın Bilgisi: (2003)

Creating value with customers
Baskı/Yayın Bilgisi: (2006)

Surprise! : The secret to customer loyalty in the service sector /
Yazar:: Magnini, Vincent P.
Baskı/Yayın Bilgisi: (2015)

Service design for business : a practical guide to optimizing the customer experience /
Yazar:: Reason, Ben, 1972-, ve diğerleri
Baskı/Yayın Bilgisi: (2016)