QR-kod

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

Sparad:

Bibliografiska uppgifter
Huvudskapare:	Lowenstein, Michael W., 1942- (Författare, medförfattare)
Materialtyp:	Elektronisk E-bok
Språk:	engelska
Publicerad:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Ämnen:	Customer loyalty. Customer services. Customer relations. Electronic books.
Länkar:	An electronic book accessible through the World Wide Web; click to view
Taggar:	Lägg till en tagg Inga taggar, Lägg till första taggen!

Liknande verk

Customer winback how to recapture lost customers and keep them loyal /
av: Griffin, Jill
Publicerad: (2001)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
av: Lowenstein, Michael W., 1942-
Publicerad: (2014)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
av: Frawley, Andrew
Publicerad: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
av: Goldstein, Sheldon D.
Publicerad: (2009)

Customer loyalty programmes and clubs
av: Butscher, Stephan A.
Publicerad: (2002)

Eliminate customer turnoffs /
av: Timm, Paul R.

Exceed customer expectations /
av: Timm, Paul R.

What's the secret? to providing a world-class customer experience /
av: DiJulius, John R., 1964-
Publicerad: (2008)

Secret service hidden systems that deliver unforgettable customer service /
av: DiJulius, John R., 1964-
Publicerad: (2003)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
av: Hayes, Bob E., 1963-
Publicerad: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
av: Szwarc, Paul
Publicerad: (2005)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
av: Inghilleri, Leonardo
Publicerad: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
av: Goodman, John A.
Publicerad: (2009)

Brand advocates turning enthusiastic customers into a powerful marketing force /
av: Fuggetta, Rob
Publicerad: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
av: Allen, Danica R., 1959-
Publicerad: (2004)

Beyond customer service, revised
av: Gerson, Richard F.
Publicerad: (1998)

The customer-driven company : moving from talk to action /
av: Whiteley, Richard C.
Publicerad: (1991)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
av: Bello, Olayiwola
Publicerad: (2013)

When customers talk --turn what they tell you into sales /
av: Gross, T. Scott
Publicerad: (2005)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
av: Vincent, Laurence
Publicerad: (2012)

How to win friends and influence profits the art of winning more business from your clients /
av: Kean, David
Publicerad: (2008)

The experience effect engage your customers with a consistent and memorable brand experience /
av: Joseph, Jim, 1963-
Publicerad: (2010)

Customer intimacy : pick your partners, shape your culture, win together /
av: Wiersema, Fred
Publicerad: (1996)

Strategic customer management strategizing the sales organization /
av: Piercy, Nigel
Publicerad: (2009)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
av: Price, Bill, 1950-, et al.
Publicerad: (2015)

The wallet allocation rule : winning the battle for share /
av: Keiningham, Timothy L.
Publicerad: (2015)

Customer care excellence : how to create an effective customer focus. /
av: Cook, Sarah
Publicerad: (2011)

Managing the customer experience : a measurement-based approach /
av: Wilburn, Morris, 1953-
Publicerad: (2006)

Managing quality customer service a practical guide for establishing a service operation /
av: Martin, William B.
Publicerad: (1989)

Customer service training 101 quick and easy techniques that get great results /
av: Evenson, Renee, 1951-
Publicerad: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
av: Blunt, Carolyn
Publicerad: (2013)

Customer service : a practical approach /
av: Harris, Elaine K.
Publicerad: (2007)

Customer service : a practical approach /
av: Harris, Elaine K.
Publicerad: (2013)

Customer service : a practical approach /
av: Harris, Elaine K.
Publicerad: (2013)

Customer experience management a revolutionary approach to connecting with your customers /
av: Schmitt, Bernd
Publicerad: (2003)

Customer relations
Publicerad: (2011)

Creating value with customers
Publicerad: (2006)

Meeting customer needs /
av: Smith, Ian
Publicerad: (2003)

Surprise! : The secret to customer loyalty in the service sector /
av: Magnini, Vincent P.
Publicerad: (2015)

Service design for business : a practical guide to optimizing the customer experience /
av: Reason, Ben, 1972-, et al.
Publicerad: (2016)