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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /

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Bibliográfalaš dieđut
Váldodahkki:	Lowenstein, Michael W., 1942- (Dahkki)
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Milwaukee, Wisconsin : ASQ Quality Press, 2011.
Fáttát:	Customer loyalty. Customer services. Customer relations. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Customer winback how to recapture lost customers and keep them loyal /
Dahkki: Griffin, Jill
Almmustuhtton: (2001)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
Dahkki: Lowenstein, Michael W., 1942-
Almmustuhtton: (2014)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Dahkki: Frawley, Andrew
Almmustuhtton: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Dahkki: Goldstein, Sheldon D.
Almmustuhtton: (2009)

Customer loyalty programmes and clubs
Dahkki: Butscher, Stephan A.
Almmustuhtton: (2002)

Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)

What's the secret? to providing a world-class customer experience /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Dahkki: Hayes, Bob E., 1963-
Almmustuhtton: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
Dahkki: Szwarc, Paul
Almmustuhtton: (2005)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)

Brand advocates turning enthusiastic customers into a powerful marketing force /
Dahkki: Fuggetta, Rob
Almmustuhtton: (2012)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Dahkki: Allen, Danica R., 1959-
Almmustuhtton: (2004)

Beyond customer service, revised
Dahkki: Gerson, Richard F.
Almmustuhtton: (1998)

The customer-driven company : moving from talk to action /
Dahkki: Whiteley, Richard C.
Almmustuhtton: (1991)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Dahkki: Bello, Olayiwola
Almmustuhtton: (2013)

When customers talk --turn what they tell you into sales /
Dahkki: Gross, T. Scott
Almmustuhtton: (2005)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
Dahkki: Vincent, Laurence
Almmustuhtton: (2012)

How to win friends and influence profits the art of winning more business from your clients /
Dahkki: Kean, David
Almmustuhtton: (2008)

The experience effect engage your customers with a consistent and memorable brand experience /
Dahkki: Joseph, Jim, 1963-
Almmustuhtton: (2010)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Strategic customer management strategizing the sales organization /
Dahkki: Piercy, Nigel
Almmustuhtton: (2009)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Dahkki: Price, Bill, 1950-, et al.
Almmustuhtton: (2015)

The wallet allocation rule : winning the battle for share /
Dahkki: Keiningham, Timothy L.
Almmustuhtton: (2015)

Customer care excellence : how to create an effective customer focus. /
Dahkki: Cook, Sarah
Almmustuhtton: (2011)

Managing the customer experience : a measurement-based approach /
Dahkki: Wilburn, Morris, 1953-
Almmustuhtton: (2006)

Managing quality customer service a practical guide for establishing a service operation /
Dahkki: Martin, William B.
Almmustuhtton: (1989)

Customer service training 101 quick and easy techniques that get great results /
Dahkki: Evenson, Renee, 1951-
Almmustuhtton: (2005)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)

Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2007)

Customer service : a practical approach /
Dahkki: Harris, Elaine K.
Almmustuhtton: (2013)

Customer experience management a revolutionary approach to connecting with your customers /
Dahkki: Schmitt, Bernd
Almmustuhtton: (2003)

Customer relations
Almmustuhtton: (2011)

Meeting customer needs /
Dahkki: Smith, Ian
Almmustuhtton: (2003)

Creating value with customers
Almmustuhtton: (2006)

Surprise! : The secret to customer loyalty in the service sector /
Dahkki: Magnini, Vincent P.
Almmustuhtton: (2015)

Service design for business : a practical guide to optimizing the customer experience /
Dahkki: Reason, Ben, 1972-, et al.
Almmustuhtton: (2016)