The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2011.
|
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
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Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
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Customer loyalty programmes and clubs
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Eliminate customer turnoffs /
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Exceed customer expectations /
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Secret service hidden systems that deliver unforgettable customer service /
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What's the secret? to providing a world-class customer experience /
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Beyond the ultimate question : a systematic approach to improve customer loyalty /
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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Beyond customer service, revised
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When customers talk --turn what they tell you into sales /
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The experience effect engage your customers with a consistent and memorable brand experience /
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Customer care excellence : how to create an effective customer focus. /
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Managing the customer experience : a measurement-based approach /
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Customer service training 101 quick and easy techniques that get great results /
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Customer relations
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Meeting customer needs /
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Creating value with customers
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Surprise! : The secret to customer loyalty in the service sector /
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Service design for business : a practical guide to optimizing the customer experience /
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