Insights to performance excellence, 2013-2014 : understanding the integrated management system and the Baldridge criteria /

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  per: Leonard, Denis, 1949-, et al.
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• Benchmarking and best practices in industrial service business /
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• Insights to performance excellence 2009-2010 : an inside look at the 2009-2010 Baldrige Award criteria /
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• Insights to performance excellence 2011-2012 : understanding the integrates management system and baldrige /
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