APA način citiranja (7. izdanje)
Harvey, J. (2010). Complex service delivery processes: Strategy to operations (Second edition.). ASQ Quality Press.
Čikaški stil citiranja (17. izdanje)
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2010.
MLA način citiranja (9. izdanje)
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. ASQ Quality Press, 2010.
Upozorenje: Ovi citati možda nisu uvijek 100% točni.