Harvey, J. (2010). Complex service delivery processes: Strategy to operations (Second edition.). ASQ Quality Press.
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Dyfyniad Arddull Chicago
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2010.
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Dyfyniad MLA
Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. ASQ Quality Press, 2010.
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Rhybudd: Mae'n bosib nad yw'r dyfyniadau hyn bob amser yn 100% cywir.