Harvey, J. (2010). Complex service delivery processes: Strategy to operations (Second edition.). ASQ Quality Press.
芝加哥风格引文Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2010.
MLA引文Harvey, Jean. Complex Service Delivery Processes: Strategy to Operations. Second edition. ASQ Quality Press, 2010.
警告：这些引文格式不一定是100％准确.