McKean, J. (2015). Customer's new voice: Extreme relevancy and experience through volunteered customer information. John Wiley & Sons, Incorporates.
Citace podle Chicago (17th ed.)McKean, John. Customer's New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information. Hoboken, New Jersey: John Wiley & Sons, Incorporates, 2015.
Citace podle MLA (9th ed.)McKean, John. Customer's New Voice: Extreme Relevancy and Experience Through Volunteered Customer Information. John Wiley & Sons, Incorporates, 2015.
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