Andersen, B., & Fagerhaug, T. (2006). Root cause analysis: Simplified tools and techniques (Second edition.). ASQ Quality Press.
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Citação norma Chicago
Andersen, Bjørn, and Tom Fagerhaug. Root Cause Analysis: Simplified Tools and Techniques. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
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Citação norma MLA
Andersen, Bjørn, and Tom Fagerhaug. Root Cause Analysis: Simplified Tools and Techniques. Second edition. ASQ Quality Press, 2006.
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Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.