Andersen, B., & Fagerhaug, T. (2006). Root cause analysis: Simplified tools and techniques (Second edition.). ASQ Quality Press.
Cita Chicago (17th ed.)Andersen, Bjørn, i Tom Fagerhaug. Root Cause Analysis: Simplified Tools and Techniques. Second edition. Milwaukee, Wisconsin: ASQ Quality Press, 2006.
Cita MLA (9th ed.)Andersen, Bjørn, i Tom Fagerhaug. Root Cause Analysis: Simplified Tools and Techniques. Second edition. ASQ Quality Press, 2006.
Atenció: Aquestes cites poden no estar 100% correctes.