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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

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Bibliográfalaš dieđut
Váldodahkki:	Allen, Danica R., 1959- (Dahkki)
Searvvušdahkki:	American Society for Quality
Materiálatiipa:	Elektrovnnalaš E-girji
Giella:	eaŋgalasgiella
Almmustuhtton:	Milwaukee, Wisconsin : ASQ Quality Press, 2004.
Fáttát:	Consumer satisfaction > Research. Customer loyalty > Research. Customer services > Quality control > Research. Customer services > Management > Research. Marketing research > Management. Electronic books.
Liŋkkat:	An electronic book accessible through the World Wide Web; click to view
Fáddágilkorat:	Lasit fáddágilkoriid Eai fáddágilkorat, Lasit vuosttaš fáddágilkora!

Geahča maid

Superior customer satisfaction and loyalty : engaging customers to drive performance /
Dahkki: Goldstein, Sheldon D.
Almmustuhtton: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
Dahkki: Szwarc, Paul
Almmustuhtton: (2005)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
Dahkki: Hayes, Bob E., 1963-
Almmustuhtton: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
Dahkki: Inghilleri, Leonardo
Almmustuhtton: (2010)

Secret service hidden systems that deliver unforgettable customer service /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2003)

What's the secret? to providing a world-class customer experience /
Dahkki: DiJulius, John R., 1964-
Almmustuhtton: (2008)

Eliminate customer turnoffs /
Dahkki: Timm, Paul R.

Exceed customer expectations /
Dahkki: Timm, Paul R.

Measuring customer satisfaction
Dahkki: Gerson, Richard F.
Almmustuhtton: (1993)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
Dahkki: Peluso, Alessandro M., 1978-
Almmustuhtton: (2011)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
Dahkki: Bello, Olayiwola
Almmustuhtton: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
Dahkki: Blunt, Carolyn
Almmustuhtton: (2013)

Customer satisfaction practical tools for building important relationships /
Dahkki: Scott, Dru
Almmustuhtton: (2000)

Managing the customer experience : a measurement-based approach /
Dahkki: Wilburn, Morris, 1953-
Almmustuhtton: (2006)

How to win friends and influence profits the art of winning more business from your clients /
Dahkki: Kean, David
Almmustuhtton: (2008)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
Dahkki: Price, Bill, 1950-, et al.
Almmustuhtton: (2015)

Creating customer value : the essentials of marketing
Dahkki: Learning Resources

50 ways to keep your customers : "and get new ones" /
Dahkki: Timm, Paul R.
Almmustuhtton: (1992)

Customer winback how to recapture lost customers and keep them loyal /
Dahkki: Griffin, Jill
Almmustuhtton: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
Dahkki: Lowenstein, Michael W., 1942-
Almmustuhtton: (2011)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
Dahkki: Hoffmann, Nicolas, 1983-
Almmustuhtton: (2013)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
Dahkki: Dido, Guyatu Halake
Almmustuhtton: (2016)

Build for change : revolutionizing customer engagement through continuous digital innovation /
Dahkki: Trefler, Alan
Almmustuhtton: (2014)

50 powerful ideas you can use to keep your customers
Dahkki: Timm, Paul R.
Almmustuhtton: (2002)

The joyless economy the psychology of human satisfaction /
Dahkki: Scitovsky, Tibor
Almmustuhtton: (1992)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
Dahkki: Frawley, Andrew
Almmustuhtton: (2015)

Customer intimacy : pick your partners, shape your culture, win together /
Dahkki: Wiersema, Fred
Almmustuhtton: (1996)

Magnetic service /
Dahkki: Bell, Chip R.
Almmustuhtton: (2006)

Customer loyalty programmes and clubs
Dahkki: Butscher, Stephan A.
Almmustuhtton: (2002)

Managing conflict at work : the art of communication /
Dahkki: Murphy, Jim
Almmustuhtton: (1994)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Almmustuhtton: (2014)

The wallet allocation rule : winning the battle for share /
Dahkki: Keiningham, Timothy L.
Almmustuhtton: (2015)

Innovation and quality improvement in service organizations
Almmustuhtton: (2002)

Consumer insight how to use data and market research to get closer to your customer /
Almmustuhtton: (2004)

Customer care excellence : how to create an effective customer focus. /
Dahkki: Cook, Sarah
Almmustuhtton: (2011)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
Dahkki: Vincent, Laurence
Almmustuhtton: (2012)

Effective teamwork /
Dahkki: Maginn, Michael D.
Almmustuhtton: (1996)

Monitoring, measuring and managing customer service /
Dahkki: Goodman, Gary S.
Almmustuhtton: (2000)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
Dahkki: Goodman, John A.
Almmustuhtton: (2009)