Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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Главный автор: | Allen, Danica R., 1959- (Автор) |
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Соавтор: | American Society for Quality |
Формат: | Электронный ресурс eКнига |
Язык: | английский |
Опубликовано: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
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Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
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