Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-д хадгалсан:
Үндсэн зохиолч: | Allen, Danica R., 1959- (Зохиогч) |
---|---|
Байгууллагын зохиогч: | American Society for Quality |
Формат: | Цахим Цахим ном |
Хэл сонгох: | англи |
Хэвлэсэн: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
Нөхцлүүд: | |
Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
- Түр хойшлуулсан зүйлс
- Тодорхойлолт
- Сэтгэгдлүүд
- Бусад хувилбарууд (1)
- Ижил төстэй зүйлс
- Ажилтнуудыг харах
Ижил төстэй зүйлс
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005)
-н: Szwarc, Paul
Хэвлэсэн: (2005)
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005)
-н: Szwarc, Paul
Хэвлэсэн: (2005)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
What's the secret? to providing a world-class customer experience /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
What's the secret? to providing a world-class customer experience /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Measuring customer satisfaction
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
Measuring customer satisfaction
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
-н: Peluso, Alessandro M., 1978-
Хэвлэсэн: (2011)
-н: Peluso, Alessandro M., 1978-
Хэвлэсэн: (2011)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
-н: Peluso, Alessandro M., 1978-
Хэвлэсэн: (2011)
-н: Peluso, Alessandro M., 1978-
Хэвлэсэн: (2011)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Customer satisfaction practical tools for building important relationships /
-н: Scott, Dru
Хэвлэсэн: (2000)
-н: Scott, Dru
Хэвлэсэн: (2000)
Customer satisfaction practical tools for building important relationships /
-н: Scott, Dru
Хэвлэсэн: (2000)
-н: Scott, Dru
Хэвлэсэн: (2000)
Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
How to win friends and influence profits the art of winning more business from your clients /
-н: Kean, David
Хэвлэсэн: (2008)
-н: Kean, David
Хэвлэсэн: (2008)
How to win friends and influence profits the art of winning more business from your clients /
-н: Kean, David
Хэвлэсэн: (2008)
-н: Kean, David
Хэвлэсэн: (2008)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
An evaluation of the effect of service quality on customer satisfaction in medical insurance: a case of National Hospital Insurance Fund (NHIF) /
-н: Maara, Juliet Wambui
Хэвлэсэн: (2017)
-н: Maara, Juliet Wambui
Хэвлэсэн: (2017)
50 ways to keep your customers : "and get new ones" /
-н: Timm, Paul R.
Хэвлэсэн: (1992)
-н: Timm, Paul R.
Хэвлэсэн: (1992)
50 ways to keep your customers : "and get new ones" /
-н: Timm, Paul R.
Хэвлэсэн: (1992)
-н: Timm, Paul R.
Хэвлэсэн: (1992)
Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
Хэвлэсэн: (2001)
Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
Хэвлэсэн: (2001)
Ижил төстэй зүйлс
-
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009) -
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005) -
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005)