Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
保存先:
| 第一著者: | |
|---|---|
| 団体著者: | |
| フォーマット: | 電子媒体 eBook |
| 言語: | 英語 |
| 出版事項: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
| 主題: | |
| オンライン･アクセス: | An electronic book accessible through the World Wide Web; click to view |
| タグ: |
タグ追加
タグなし, このレコードへの初めてのタグを付けませんか!
|
類似資料
Superior customer satisfaction and loyalty : engaging customers to drive performance /
著者:: Goldstein, Sheldon D.
出版事項: (2009)
著者:: Goldstein, Sheldon D.
出版事項: (2009)
Researching customer satisfaction & loyalty how to find out what people really think /
著者:: Szwarc, Paul
出版事項: (2005)
著者:: Szwarc, Paul
出版事項: (2005)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
著者:: Hayes, Bob E., 1963-
出版事項: (2009)
著者:: Hayes, Bob E., 1963-
出版事項: (2009)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
著者:: Inghilleri, Leonardo
出版事項: (2010)
著者:: Inghilleri, Leonardo
出版事項: (2010)
Secret service hidden systems that deliver unforgettable customer service /
著者:: DiJulius, John R., 1964-
出版事項: (2003)
著者:: DiJulius, John R., 1964-
出版事項: (2003)
What's the secret? to providing a world-class customer experience /
著者:: DiJulius, John R., 1964-
出版事項: (2008)
著者:: DiJulius, John R., 1964-
出版事項: (2008)
Eliminate customer turnoffs /
著者:: Timm, Paul R.
著者:: Timm, Paul R.
Exceed customer expectations /
著者:: Timm, Paul R.
著者:: Timm, Paul R.
Measuring customer satisfaction
著者:: Gerson, Richard F.
出版事項: (1993)
著者:: Gerson, Richard F.
出版事項: (1993)
Consumer satisfaction advancements in theory, modeling, and empirical findings /
著者:: Peluso, Alessandro M., 1978-
出版事項: (2011)
著者:: Peluso, Alessandro M., 1978-
出版事項: (2011)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
著者:: Bello, Olayiwola
出版事項: (2013)
著者:: Bello, Olayiwola
出版事項: (2013)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
著者:: Blunt, Carolyn
出版事項: (2013)
著者:: Blunt, Carolyn
出版事項: (2013)
Customer satisfaction practical tools for building important relationships /
著者:: Scott, Dru
出版事項: (2000)
著者:: Scott, Dru
出版事項: (2000)
Managing the customer experience : a measurement-based approach /
著者:: Wilburn, Morris, 1953-
出版事項: (2006)
著者:: Wilburn, Morris, 1953-
出版事項: (2006)
How to win friends and influence profits the art of winning more business from your clients /
著者:: Kean, David
出版事項: (2008)
著者:: Kean, David
出版事項: (2008)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
著者:: Price, Bill, 1950-, 等
出版事項: (2015)
Creating customer value : the essentials of marketing
著者:: Learning Resources
著者:: Learning Resources
50 ways to keep your customers : "and get new ones" /
著者:: Timm, Paul R.
出版事項: (1992)
著者:: Timm, Paul R.
出版事項: (1992)
Customer winback how to recapture lost customers and keep them loyal /
著者:: Griffin, Jill
出版事項: (2001)
著者:: Griffin, Jill
出版事項: (2001)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
著者:: Lowenstein, Michael W., 1942-
出版事項: (2011)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)
著者:: Hoffmann, Nicolas, 1983-
出版事項: (2013)
An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
著者:: Dido, Guyatu Halake
出版事項: (2016)
著者:: Dido, Guyatu Halake
出版事項: (2016)
Build for change : revolutionizing customer engagement through continuous digital innovation /
著者:: Trefler, Alan
出版事項: (2014)
著者:: Trefler, Alan
出版事項: (2014)
50 powerful ideas you can use to keep your customers
著者:: Timm, Paul R.
出版事項: (2002)
著者:: Timm, Paul R.
出版事項: (2002)
The joyless economy the psychology of human satisfaction /
著者:: Scitovsky, Tibor
出版事項: (1992)
著者:: Scitovsky, Tibor
出版事項: (1992)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
著者:: Frawley, Andrew
出版事項: (2015)
著者:: Frawley, Andrew
出版事項: (2015)
Customer intimacy : pick your partners, shape your culture, win together /
著者:: Wiersema, Fred
出版事項: (1996)
著者:: Wiersema, Fred
出版事項: (1996)
Magnetic service /
著者:: Bell, Chip R.
出版事項: (2006)
著者:: Bell, Chip R.
出版事項: (2006)
Customer loyalty programmes and clubs
著者:: Butscher, Stephan A.
出版事項: (2002)
著者:: Butscher, Stephan A.
出版事項: (2002)
Managing conflict at work : the art of communication /
著者:: Murphy, Jim
出版事項: (1994)
著者:: Murphy, Jim
出版事項: (1994)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
出版事項: (2014)
出版事項: (2014)
The wallet allocation rule : winning the battle for share /
著者:: Keiningham, Timothy L.
出版事項: (2015)
著者:: Keiningham, Timothy L.
出版事項: (2015)
Innovation and quality improvement in service organizations
出版事項: (2002)
出版事項: (2002)
Customer care excellence : how to create an effective customer focus. /
著者:: Cook, Sarah
出版事項: (2011)
著者:: Cook, Sarah
出版事項: (2011)
Consumer insight how to use data and market research to get closer to your customer /
出版事項: (2004)
出版事項: (2004)
Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
著者:: Vincent, Laurence
出版事項: (2012)
著者:: Vincent, Laurence
出版事項: (2012)
Effective teamwork /
著者:: Maginn, Michael D.
出版事項: (1996)
著者:: Maginn, Michael D.
出版事項: (1996)
Monitoring, measuring and managing customer service /
著者:: Goodman, Gary S.
出版事項: (2000)
著者:: Goodman, Gary S.
出版事項: (2000)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
著者:: Goodman, John A.
出版事項: (2009)
著者:: Goodman, John A.
出版事項: (2009)