Copertina

Codice QR

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

Salvato in:

Dettagli Bibliografici
Autore principale:	Allen, Danica R., 1959- (Autore)
Ente Autore:	American Society for Quality
Natura:	Elettronico eBook
Lingua:	inglese
Pubblicazione:	Milwaukee, Wisconsin : ASQ Quality Press, 2004.
Soggetti:	Consumer satisfaction > Research. Customer loyalty > Research. Customer services > Quality control > Research. Customer services > Management > Research. Marketing research > Management. Electronic books.
Accesso online:	An electronic book accessible through the World Wide Web; click to view
Tags:	Aggiungi Tag Nessun Tag, puoi essere il primo ad aggiungerne!!

Documenti analoghi

Superior customer satisfaction and loyalty : engaging customers to drive performance /
di: Goldstein, Sheldon D.
Pubblicazione: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
di: Szwarc, Paul
Pubblicazione: (2005)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
di: Hayes, Bob E., 1963-
Pubblicazione: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
di: Inghilleri, Leonardo
Pubblicazione: (2010)

What's the secret? to providing a world-class customer experience /
di: DiJulius, John R., 1964-
Pubblicazione: (2008)

Secret service hidden systems that deliver unforgettable customer service /
di: DiJulius, John R., 1964-
Pubblicazione: (2003)

Eliminate customer turnoffs /
di: Timm, Paul R.

Exceed customer expectations /
di: Timm, Paul R.

Measuring customer satisfaction
di: Gerson, Richard F.
Pubblicazione: (1993)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
di: Peluso, Alessandro M., 1978-
Pubblicazione: (2011)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
di: Bello, Olayiwola
Pubblicazione: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
di: Blunt, Carolyn
Pubblicazione: (2013)

Customer satisfaction practical tools for building important relationships /
di: Scott, Dru
Pubblicazione: (2000)

Managing the customer experience : a measurement-based approach /
di: Wilburn, Morris, 1953-
Pubblicazione: (2006)

How to win friends and influence profits the art of winning more business from your clients /
di: Kean, David
Pubblicazione: (2008)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
di: Price, Bill, 1950-, et al.
Pubblicazione: (2015)

Creating customer value : the essentials of marketing
di: Learning Resources

50 ways to keep your customers : "and get new ones" /
di: Timm, Paul R.
Pubblicazione: (1992)

Customer winback how to recapture lost customers and keep them loyal /
di: Griffin, Jill
Pubblicazione: (2001)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
di: Lowenstein, Michael W., 1942-
Pubblicazione: (2011)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
di: Hoffmann, Nicolas, 1983-
Pubblicazione: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
di: Hoffmann, Nicolas, 1983-
Pubblicazione: (2013)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
di: Dido, Guyatu Halake
Pubblicazione: (2016)

Build for change : revolutionizing customer engagement through continuous digital innovation /
di: Trefler, Alan
Pubblicazione: (2014)

50 powerful ideas you can use to keep your customers
di: Timm, Paul R.
Pubblicazione: (2002)

The joyless economy the psychology of human satisfaction /
di: Scitovsky, Tibor
Pubblicazione: (1992)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
di: Frawley, Andrew
Pubblicazione: (2015)

Customer intimacy : pick your partners, shape your culture, win together /
di: Wiersema, Fred
Pubblicazione: (1996)

Magnetic service /
di: Bell, Chip R.
Pubblicazione: (2006)

Customer loyalty programmes and clubs
di: Butscher, Stephan A.
Pubblicazione: (2002)

Managing conflict at work : the art of communication /
di: Murphy, Jim
Pubblicazione: (1994)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Pubblicazione: (2014)

The wallet allocation rule : winning the battle for share /
di: Keiningham, Timothy L.
Pubblicazione: (2015)

Innovation and quality improvement in service organizations
Pubblicazione: (2002)

Customer care excellence : how to create an effective customer focus. /
di: Cook, Sarah
Pubblicazione: (2011)

Consumer insight how to use data and market research to get closer to your customer /
Pubblicazione: (2004)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
di: Vincent, Laurence
Pubblicazione: (2012)

Effective teamwork /
di: Maginn, Michael D.
Pubblicazione: (1996)

Monitoring, measuring and managing customer service /
di: Goodman, Gary S.
Pubblicazione: (2000)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
di: Goodman, John A.
Pubblicazione: (2009)