Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Gorde:
Egile nagusia: | Allen, Danica R., 1959- (Egilea) |
---|---|
Erakunde egilea: | American Society for Quality |
Formatua: | Baliabide elektronikoa eBook |
Hizkuntza: | ingelesa |
Argitaratua: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
Gaiak: | |
Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
Etiketak: |
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Antzeko izenburuak
-
Superior customer satisfaction and loyalty : engaging customers to drive performance /
nork: Goldstein, Sheldon D.
Argitaratua: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
nork: Szwarc, Paul
Argitaratua: (2005) -
Beyond the ultimate question : a systematic approach to improve customer loyalty /
nork: Hayes, Bob E., 1963-
Argitaratua: (2009) -
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
nork: Inghilleri, Leonardo
Argitaratua: (2010) -
Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)