Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
Wedi'i Gadw mewn:
Prif Awdur: | Allen, Danica R., 1959- (Awdur) |
---|---|
Awdur Corfforaethol: | American Society for Quality |
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
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Secret service hidden systems that deliver unforgettable customer service /
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What's the secret? to providing a world-class customer experience /
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50 powerful ideas you can use to keep your customers
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Effective teamwork /
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Monitoring, measuring and managing customer service /
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
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Eitemau Tebyg
-
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009) -
Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005) -
Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009) -
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010) -
Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)