Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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| Hlavní autor: | Allen, Danica R., 1959- (Autor) |
|---|---|
| Korporativní autor: | American Society for Quality |
| Médium: | Elektronický zdroj E-kniha |
| Jazyk: | angličtina |
| Vydáno: |
Milwaukee, Wisconsin :
ASQ Quality Press,
2004.
|
| Témata: | |
| On-line přístup: | An electronic book accessible through the World Wide Web; click to view |
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