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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /

محفوظ في:

التفاصيل البيبلوغرافية
المؤلف الرئيسي:	Allen, Danica R., 1959- (مؤلف)
مؤلف مشترك:	American Society for Quality
التنسيق:	الكتروني كتاب الكتروني
اللغة:	الإنجليزية
منشور في:	Milwaukee, Wisconsin : ASQ Quality Press, 2004.
الموضوعات:	Consumer satisfaction > Research. Customer loyalty > Research. Customer services > Quality control > Research. Customer services > Management > Research. Marketing research > Management. Electronic books.
الوصول للمادة أونلاين:	An electronic book accessible through the World Wide Web; click to view
الوسوم:	إضافة وسم لا توجد وسوم, كن أول من يضع وسما على هذه التسجيلة!

مواد مشابهة

Superior customer satisfaction and loyalty : engaging customers to drive performance /
حسب: Goldstein, Sheldon D.
منشور في: (2009)

Researching customer satisfaction & loyalty how to find out what people really think /
حسب: Szwarc, Paul
منشور في: (2005)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
حسب: Hayes, Bob E., 1963-
منشور في: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
حسب: Inghilleri, Leonardo
منشور في: (2010)

Secret service hidden systems that deliver unforgettable customer service /
حسب: DiJulius, John R., 1964-
منشور في: (2003)

What's the secret? to providing a world-class customer experience /
حسب: DiJulius, John R., 1964-
منشور في: (2008)

Eliminate customer turnoffs /
حسب: Timm, Paul R.

Exceed customer expectations /
حسب: Timm, Paul R.

Measuring customer satisfaction
حسب: Gerson, Richard F.
منشور في: (1993)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
حسب: Peluso, Alessandro M., 1978-
منشور في: (2011)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
حسب: Bello, Olayiwola
منشور في: (2013)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
حسب: Blunt, Carolyn
منشور في: (2013)

Customer satisfaction practical tools for building important relationships /
حسب: Scott, Dru
منشور في: (2000)

Managing the customer experience : a measurement-based approach /
حسب: Wilburn, Morris, 1953-
منشور في: (2006)

How to win friends and influence profits the art of winning more business from your clients /
حسب: Kean, David
منشور في: (2008)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
حسب: Price, Bill, 1950-, وآخرون
منشور في: (2015)

Creating customer value : the essentials of marketing
حسب: Learning Resources

50 ways to keep your customers : "and get new ones" /
حسب: Timm, Paul R.
منشور في: (1992)

Customer winback how to recapture lost customers and keep them loyal /
حسب: Griffin, Jill
منشور في: (2001)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
حسب: Hoffmann, Nicolas, 1983-
منشور في: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
حسب: Hoffmann, Nicolas, 1983-
منشور في: (2013)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2011)

An evaluation of customer satisfaction at the General Post Office - Huduma Kenya centre /
حسب: Dido, Guyatu Halake
منشور في: (2016)

Build for change : revolutionizing customer engagement through continuous digital innovation /
حسب: Trefler, Alan
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50 powerful ideas you can use to keep your customers
حسب: Timm, Paul R.
منشور في: (2002)

The joyless economy the psychology of human satisfaction /
حسب: Scitovsky, Tibor
منشور في: (1992)

Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
حسب: Frawley, Andrew
منشور في: (2015)

Customer intimacy : pick your partners, shape your culture, win together /
حسب: Wiersema, Fred
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Magnetic service /
حسب: Bell, Chip R.
منشور في: (2006)

Customer loyalty programmes and clubs
حسب: Butscher, Stephan A.
منشور في: (2002)

Managing conflict at work : the art of communication /
حسب: Murphy, Jim
منشور في: (1994)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
منشور في: (2014)

The wallet allocation rule : winning the battle for share /
حسب: Keiningham, Timothy L.
منشور في: (2015)

Innovation and quality improvement in service organizations
منشور في: (2002)

Customer care excellence : how to create an effective customer focus. /
حسب: Cook, Sarah
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Consumer insight how to use data and market research to get closer to your customer /
منشور في: (2004)

Effective teamwork /
حسب: Maginn, Michael D.
منشور في: (1996)

Brand real how smart companies live their brand promise and inspire fierce customer loyalty /
حسب: Vincent, Laurence
منشور في: (2012)

Monitoring, measuring and managing customer service /
حسب: Goodman, Gary S.
منشور في: (2000)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
حسب: Goodman, John A.
منشور في: (2009)