Implementing service quality based on ISO/IEC 20000 : a management guide /

I tiakina i:
Ngā taipitopito rārangi puna kōrero
Kaituhi matua: Kunas, Michael
Hōputu: Tāhiko īPukapuka
Reo:Ingarihi
I whakaputaina: Ely, Cambridgeshire : IT Governance Publishing, [2012]
Putanga:Third edition.
Ngā marau:
Urunga tuihono:An electronic book accessible through the World Wide Web; click to view
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