Implementing service quality based on ISO/IEC 20000 : a management guide /
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| Главный автор: | |
|---|---|
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
Ely, Cambridgeshire :
IT Governance Publishing,
[2012]
|
| Редактирование: | Third edition. |
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
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