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Implementing service quality based on ISO/IEC 20000 : a management guide /

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Detalles Bibliográficos
Autor Principal:	Kunas, Michael
Formato:	Electrónico eBook
Idioma:	inglés
Publicado:	Ely, Cambridgeshire : IT Governance Publishing, [2012]
Edición:	Third edition.
Subjects:	Business enterprises > Computer networks. Industrial management. Information technology > Management. Electronic books.
Acceso en liña:	An electronic book accessible through the World Wide Web; click to view
Tags:	Engadir etiqueta Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!

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