Implementing service quality based on ISO/IEC 20000 : a management guide /
Guardat en:
| Autor principal: | |
|---|---|
| Format: | Electrònic eBook |
| Idioma: | anglès |
| Publicat: |
Ely, Cambridgeshire :
IT Governance Publishing,
[2012]
|
| Edició: | Third edition. |
| Matèries: | |
| Accés en línia: | An electronic book accessible through the World Wide Web; click to view |
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