ebrary, Inc, & Phillips, R. (2013). The passion conversation: Understanding, sparking, and sustaining word of mouth marketing. John Wiley & Sons, Inc..
Čikaški stil citiranja (17. izdanje)ebrary, Inc, i Robbin Phillips. The Passion Conversation: Understanding, Sparking, and Sustaining Word of Mouth Marketing. Hoboken, N.J.: John Wiley & Sons, Inc., 2013.
MLA način citiranja (9. izdanje)ebrary, Inc, i Robbin Phillips. The Passion Conversation: Understanding, Sparking, and Sustaining Word of Mouth Marketing. John Wiley & Sons, Inc., 2013.
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