Customer service management training 101 quick and easy techniques that get great results /
Salvato in:
| Autore principale: | |
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| Ente Autore: | |
| Natura: | Elettronico eBook |
| Lingua: | inglese |
| Pubblicazione: |
New York :
American Management Association,
c2012.
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| Edizione: | 1st ed. |
| Soggetti: | |
| Accesso online: | An electronic book accessible through the World Wide Web; click to view |
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Sommario:
- Managing yourself
- Understanding your management style
- Developing your leadership qualities
- Planning and organizing for results
- Managing others
- Communicating up, down, across, in, and out
- Training for excellence.