Emotional labor and crisis response working on the razor's edge /

Zapisane w:
Opis bibliograficzny
1. autor: Mastracci, Sharon H., 1968-
Korporacja: ebrary, Inc
Kolejni autorzy: Guy, Mary E. (Mary Ellen), Newman, Meredith A., 1949-
Format: Elektroniczne E-book
Język:angielski
Wydane: Armonk, N.Y. : M.E. Sharpe, 2012.
Hasła przedmiotowe:
Dostęp online:An electronic book accessible through the World Wide Web; click to view
Etykiety: Dodaj etykietę
Nie ma etykietki, Dołącz pierwszą etykiete!
Spis treści:
  • Emotional labor as public good and the state as harbor of refuge
  • A blind spot in public administration theory--but not in practice
  • Human capital issues
  • Communicating competence and cultivating trust
  • Who gets the blame? Who gets the credit? Government responsiveness and accountability
  • Of the people : legitimacy, representativeness, and the difference that gender makes
  • Professional standards and discretion in crisis response
  • Reflections on the why, how, and what of emotional labor.