Emotional labor and crisis response working on the razor's edge /
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Údar corparáideach: | |
| Rannpháirtithe: | , |
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
Armonk, N.Y. :
M.E. Sharpe,
2012.
|
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
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MARC
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| 008 | 110218s2012 nyua sb 001 0 eng d | ||
| 010 | |z 2011005568 | ||
| 020 | |z 9780765625182 (hardcover : alk. paper) | ||
| 020 | |z 9780765625205 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10498103 | ||
| 035 | |a (OCoLC)753700911 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 043 | |a n-us--- | ||
| 050 | 1 | 4 | |a HD5713.6.U54 |b M37 2012eb |
| 082 | 0 | 4 | |a 363.34068/1 |2 22 |
| 100 | 1 | |a Mastracci, Sharon H., |d 1968- | |
| 245 | 1 | 0 | |a Emotional labor and crisis response |h [electronic resource] : |b working on the razor's edge / |c Sharon H. Mastracci, Mary E. Guy, Meredith A. Newman. |
| 260 | |a Armonk, N.Y. : |b M.E. Sharpe, |c 2012. | ||
| 300 | |a xvii, 173 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a Emotional labor as public good and the state as harbor of refuge -- A blind spot in public administration theory--but not in practice -- Human capital issues -- Communicating competence and cultivating trust -- Who gets the blame? Who gets the credit? Government responsiveness and accountability -- Of the people : legitimacy, representativeness, and the difference that gender makes -- Professional standards and discretion in crisis response -- Reflections on the why, how, and what of emotional labor. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2011. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Public service employment |z United States |x Psychological aspects. | |
| 650 | 0 | |a Crisis management |z United States. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Guy, Mary E. |q (Mary Ellen) | |
| 700 | 1 | |a Newman, Meredith A., |d 1949- | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10498103 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 129091 |d 129091 | ||